|
|
|
|
| Read more articles on: |
|
|
 |
|
MUMBAI: Aspect Software has announced, as part of its Unified IP strategy, that in the fourth quarter of 2006, Aspect Unified IP will be made available.
The new product will include all of the features and functionality of the current Aspect Software unified offerings – a complete contact center product that incorporates a robust set of applications, unites inbound, outbound, and blended multi-channel contact in a highly scalable architecture that enables single administration of as many as 15,000 agents. Additionally, the product enables customers to select their transport of choice – closed IP, open source IP or traditional voice.
"Last September's merger of Aspect Communications and Concerto Software made it possible for us to accelerate the creation of Aspect Unified IP, which brings together the best components of three of our products – Aspect EnsemblePro, Aspect Uniphi Suite and Aspect Enterprise Contact Server," said Ralph Breslauer, executive vice president of global sales and marketing at Aspect Software.
"Most importantly, with Aspect Unified IP we are delivering on our promise to customers to converge capabilities and reduce integration requirements in a fashion that offers them the most choice to meet their specific requirements."
The beta version of Aspect Unified IP 6.2, expected to be available at the beginning of the third quarter 2006, is the next iteration of the company's Unified IP Contact Center product line. Aspect Unified IP incorporates an automatic call distributor (ACD), voice portal, quality management and recording, a predictive dialer and Internet contact. It also provides unified reporting, routing and administration functionality and hosted capabilities with multi tenancy, while running on the customer's transport of choice.
|