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Monday, May 07, 2007
Many Indian service providers are yet to pick up some of the best technologies available in the global market in order to offer quality and cost effective services to customers. What are the main reasons?
The Indian telecom market is still growing as compared with the Western markets. Demand for innovative moving technology products will increase over a period of time. The demand will be supported by customer needs. We do not think that there is lack of awareness about availability of such products. In fact, India is presently catching up with international telecom markets.
The entire world is talking about the need for standardization of mobile platforms, technologies and protocols. Does the lack of uniform/standard platform affect the business?
Not really. In fact, vendors are equipped to offer solutions depending on the geographies and platforms.
IBM has been promoting several telecom software solutions in India. Indian CTOs/CIOs and have different needs. How is it different from the developed world?
We are not surprised to see some difference in the approach by Indian business houses. This happens in Europe. Look at the UK market, which is totally different from some of the markets in the European Union. Cost effectiveness of solutions is one of the demands of Indian CIOs and CTOs. The main tips for them to enhance business outcome would be correlating the main business goal with that of functional managers, enable business with the right automation and try to derive maximum benefit from the existing network itself.
We are not surprised to see some difference in the approach by Indian business houses. This happens in Europe. Look at the UK market, which is totally different from some of the markets in the European Union. Cost effectiveness of solutions is one of the demands of Indian CIOs and CTOs. The main tips for them to enhance business outcome would be correlating the main business goal with that of functional managers, enable business with the right automation and try to derive maximum benefit from the existing network itself.
How has the response been to IBM's Netcool software solutions in India?
You know the response in India is encouraging by the fact that a few telecom companies have already picked up the IBM Tivoli Netcool software, and more deployments are expected over a period of time. We are targeting service providers including, telecommunication providers, wireless providers, managed service providers, Internet service providers etc worldwide to monitor and manage their sophisticated technology infrastructures, providing a unified platform for management of infrastructure and issues, enabling business continuity
You know the response in India is encouraging by the fact that a few telecom companies have already picked up the IBM Tivoli Netcool software, and more deployments are expected over a period of time. We are targeting service providers including, telecommunication providers, wireless providers, managed service providers, Internet service providers etc worldwide to monitor and manage their sophisticated technology infrastructures, providing a unified platform for management of infrastructure and issues, enabling business continuity
What is the uniqueness of the IBM Tivoli Netcool software solutions?
The combination of Tivoli Netcool and IBM's Service Management technology provides customers with a comprehensive approach for reducing the complexity of their network requirements and efficient use of their network resources while improving the quality of customer service by being more responsive to business challenges, and lowering operational costs and addressing compliance at the same time.
The combination of Tivoli Netcool and IBM's Service Management technology provides customers with a comprehensive approach for reducing the complexity of their network requirements and efficient use of their network resources while improving the quality of customer service by being more responsive to business challenges, and lowering operational costs and addressing compliance at the same time.
What is your strategy in the growing and the most competitive telecom world?
IBM's strategy for growth in the telecommunications business sees our recently acquired companies such as NetCool and Vallent, playing a role in helping advance next-generation telecom services such as VoIP, and improving customer retention rates for embattled telecom providers. Today's networks are no longer just pipelines of data between clients and servers–they're sophisticated channels of data, audio and video that communicates with a growing array of mobile devices. The challenge this presents is: how do you manage all this complexity while ensuring your network remains secure to outside threats? That's a major reason why IBM acquired Micromuse-to help companies take advantage of these new network capabilities in a way that ensures both security and quality of service-because you can't have one without the other.
Baburajan K
baburajank@cybermedia.co.in
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