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BANGALORE: The storage issues and security problems are ever increasing and pose a major challenge to the IT and ITeS industry, according to a summit for BPOs jointly organized by Wyse Technology and IDC India here today.
Server-centered environment demanded by thin clients prevents the menace of the storage issues and security problems the BPO industry faces. Addressing the IDC-Wyse Conference: Thin Computing for a Flat World 2006 summit here today, Sanjit Sinha, general manager, IDC predicted a thin clients – PC ratio of 1:9 by 2009.
The summit discussed how thin computing solutions could reduce operating costs, simplify IT management across the network, and enhance security.
The size of India’s BPO services exports during the calendar year 2005 was $6.93 billion. Domestic BPO is expected to grow 70 per cent in the next couple of years, according to IDC India.
“The greatest challenge faced by the BPO industry is the employee attrition, scalability, controlling operational cost and increasing productivity, IPR and data security, storage infrastructure management,” said Sinha.
On thin computing solutions, Sinha said that thin computing would help in increasing the efficiency of BPO industry. It is easier to manage and costs less than a PC. Hardware of thin clients can be upgraded en masse with a single click. It enhances data security and desktop support costs for thin clients are essentially zero.
"Thin computing is an innovative way to improve data security and productivity while reducing IT operating costs. It should be taken forward to rural areas as it is a small easy portable device with robust technology and new technology can be implemented at lower cost," Kiran Karnik, president of Nasscom said in a recorded speech.
“Thin computing delivers all the functionality performance and software that people want on their desktops, without problems associated with security, data storage and power consumption. It takes advantage of the servers already in place to centralize data storage and administration. The additional cost for maintenance is zero,” said Tarkan Maner, president WW Field Operations.
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