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BANGALORE: Maruti Udyog Ltd (MUL) has put an innovative and sophisticated Oracle-based IT infrastructure in place to enhance customer satisfaction and employee interactions with in the company.
This will enable the carmaker to achieve improved efficiencies and better business control, as well as synergize its people, processes and products.
"Maruti has always strived to exceed customer expectations. We are continuously improving our processes across the entire value chain, starting from Maruti suppliers through our internal operations, to dealers and finally to Maruti customers," said Jagdish Khattar, managing director, MUL."The new IT system will ensure efficiencies, better service, lower costs and happier people in the Maruti family."
"At Oracle, we are focused on helping our customers serve their customers better," said Krishan Dhawan, managing director, Oracle India Pvt Ltd. "The implementations at Maruti and the two other Suzuki companies in India are proof of how Oracle is delivering customer value by enabling leading global manufacturing companies to meet their business critical needs by leveraging Oracle applications and technology. We are happy to help Maruti meet its corporate objectives."
Maruti embarked on this IT implementation project last year. The project, which uses Oracle Applications on top of Oracle Database and Oracle Fusion Middleware, is aimed at stimulating the company's value chain for business excellence through an innovative IT system.
Maruti has been an Oracle technology user for over 11 years.
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