CARS24 launches mega refurbishment labs across 35 acres in India

CARS24, an Indian e-commerce platform for pre-owned vehicles, has launched seven company-owned refurbishment centres called Mega Refurbishment Labs (MRLs) this year.

These MRLs will be set up across 35 acres of land in Indian metro cities with the aim of providing buyers with access to used cars coupled with warranty through a trusted channel.

The pre-owned car ecosystem has always been plagued by inefficiencies due to the inherent information asymmetry in the vertical. The company will use AI, machine learning and data science to standardize and optimize the refurbishment process. It will make it more efficient and effective while eliminating subjectivity.

“With customer centricity at the very core, CARS24 has been growing rapidly over the last several years and we are consistently working to bring a whole new world of cars to even more customers. In this pursuit, we have identified that quality of used cars is the most important requirement for buyers,” Kunal Mundra, CEO, Cars India, CARS24 said.

The seven MRLs will be across key metro markets of Delhi NCR, Mumbai, Bangalore, Ahmedabad, Chennai, Hyderabad, and Pune. Around 20,000 cars per month will be refurbished at these MRLs and upwards of 1500 auto experts jobs will be created. In the first phase, starting October 2021, the facilities across Delhi NCR, Mumbai, Ahmedabad, and Chennai, will be operational and running as per capacity requirements.