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CA Service Management delivers consumer-like experience to enterprise IT

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Soma Tah
New Update

BANGALORE, INDIA: CA Technologies today announced CA Service Management, an innovative solution that puts business users at the center of its strategy and advances key aspects of user experience, mobility and collaboration to drive better engagement between IT teams and employees.

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Today's business users have a much higher expectation for a modern service experience, shaped by the rapid workplace adoption of consumer applications such as Google, Evernote and Dropbox. Unfortunately, IT organizations that fail to address this continue to be hampered by ‘shadow IT', dissatisfaction and negative perceptions of IT teams.

CA Service Management empowers IT to successfully close the gap between user expectations and current IT realities by delivering:

- A unified end-user experience for employees to access services, support and assets

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- Intuitive, customizable mobile support center apps for iOS and Droid

- Powerful, automated self-service, collaboration and knowledge-sharing

In this release, CA Technologies extends its enterprise-grade solution with advanced high availability for 24x7 operation, simplified asset management and other capabilities which increase process maturity while reducing the complexity and cost of IT support operations.

"As business users become increasingly dependent on IT and mobility, anytime/anywhere self-service has become a fundamental requirement for individual productivity and business performance," said Brian McGushin, CA practice leader at Stefanini, a global provider of technology-based business solutions. "CA Service Management will enhance the self-service experience we provide to our outsourcing clients and to our internal staff."