CA to introduce IROD managed services in India

MUMBAI, INDIA: Computer Associates (CA) plans to launch its managed services for Instant Recovery on Demand (IROD) through partners in India, shortly. Under this service CA will offer disaster recovery from a data center and channel partners can sell it to customers on a monthly subscription basis.

Talking about the benefits this service offers customers Vijayant Rai, Director—Channels, India and SAARC, CA India said, “The customer saves on investing on two servers as he just needs to have a primary server. We believe this service makes sense because data is growing and its needs to be managed, which might not be something that SMB customers can do.”

CA will work with a data center that would have a virtualized bank of servers which will be segmented virtually and customers would have areas where they could back up data. In case of downtime of their server, the users could get connected to these servers.

CA is already talking to a few partners about IROD. Partners could offer it to their end users as a service on a monthly basis as it’s a subscription-based model. For the partner the services revenues get augmented as he still has to set up the server on the customer site. Also he will also get a commission as long as the customer subscribes to the service.

This aside, to entrench itself in the retail and consumer market, which is a big business chunk for most anti-virus companies, CA will soon announce a local vendor who will offer the first level support for its anti virus retail products.

“This will be a national player who will be working with the CA support team in the backend. He will provide an interface for the home user and will act as the pipeline between CA Support team and the customer. This is because for the home user to call up CA support it might be tough because the support team might ask technical questions which the customer might not be able to answer,” informed Rai.