BYOD adoption in SMBs increased to 62 pc in 2012

NORTHBOROUGH, USA: Research firm, SMB Group has recently unveiled a survey report aimed at SMB market.

The study, The SMB Group 2013 SMB Mobile Solutions offers data driven insights about how U.S. SMBs are using mobile solutions in their businesses, and provides trending analysis based on comparison with SMB Group's 2012 SMB Mobile Solutions Study.

The study reveals that SMBs' use of mobile solutions is nearly ubiquitous, with 91 percent now using mobile solutions to help support their businesses, said the research firm.

Mobile solutions also account for a growing share of SMBs' technology budgets.

"On average, SMBs spend about 11 percent - 20 percent of their technology budgets in the mobile space--and 68 percent expect their companies' mobile spending to increase next year," said Sanjeev Aggarwal founder of SMB Group.

SMB adoption and spending across all mobile solution categories (devices, services, applications, management, security, consulting services) is on the rise, with mobile apps and mobile management solutions experiencing the fastest growth, it added.

SMB adoption of mobile apps for employees, both for collaboration apps, such as email and calendars, as well as for business apps, such as CRM, have both risen by approximately 20 percent since 2012.

SMB adoption of "bring your own device" (BYOD) policies for employees has doubled over the past year to 62 percent said a press release and further added that SMBs are also ramping up use of customer-facing mobile apps and mobile-friendly websites to enable customers to do things such as schedule appointments, make payments, and access customer service.

"SMBs have a growing number of mobile apps and more diverse mobile devices to manage--and are relying more on these mobile solutions to get their jobs done. Consequently, adoption of mobile management solutions is up 15 percent over 2012."

Fielded in March 2013, the study surveyed over 700 U.S. SMB decision makers to provide a comprehensive view of SMB mobile adoption.