Bye Bye 2015: IT in 2016 can be like this

Parag Arora

As 2016 approaches, we are gearing up for a very exciting year in technology and its business implications. Here’s why-

-We will see the renewed focus of CIOs towards enabling and empowering the business users to provide their organizations’ customers a differentiated experience.

-IT services will be built with an integrated approach on workspaces leveraging hybrid clouds and not on a one restrictive cloud approach.

-Software defined solutions will continue to see innovation. A Software-Defined Workplace can result in dramatic improvements across multiple dimensions for organizations. In 2016, software will create the primary experience and business value of a product or a service, including all the workspace services.

-CIOs will continue to focus on technologies and platforms that allow them to integrate and co-exist (and help build a solid connecting bridge) traditional applications and data with the next gen applications and services. Business productivity will be a key driver for this need.

-2015 has seen a transformation on the user side of IT. Organizations are making a strategic IT shift from end user IT to that of delivering IT services to subscribers within the organization. In this respect, organizations should focus on aligning their solutions with the needs of the market and the end user. Customer needs including security, access and user experience should be priority.

-One area which organizations should definitely focus on is innovation. Investment in innovation is critical for all businesses to overcome challenges in emerging markets.

In conclusion, 2016 will not only see enterprise consolidate efforts towards a much deeper focus on experience but it will also be a year to transform IT by enabling on-demand, self-service delivery for all IT services be it from apps and desktops to customer support and training.

(Parag Arora is Area Vice President & Country Head - India Subcontinent, Citrix. Views expressed here are personal.)