BMC acquires Aeroprise for its management suite

BANGALORE, INDIA: Enterprise management solutions provider BMC Software announced on Thursday the acquisition of Aeroprise, a mobility solution provider, for the BMC Remedy IT Service Management Suite.

The Aeroprise solution, now known as BMC Mobility for IT Service Management, would boost productivity of IT service support professionals, reduce IT support costs and improve customer service, stated a press release.



The acquisition substantively expands BMC’s IT service management leadership position with additional mobile expertise and innovative technology, added the release.



“With this acquisition, BMC is helping our customers harness the consumerization trend in enterprise IT for increased efficiency and competitive advantage,” said Paul Avenant, BMC’s president of Enterprise Service Management.”

BMC Mobility for IT Service Management is promoted as a pre-configured, easy-to-use solution that is optimized for the mobile worker, the release added. Applications are available immediately for service desk, change, asset, service catalog and request management across iPhone, iPad, BlackBerry, Android and Windows Mobile devices. And with support for both on-premise and SaaS-based deployment models, the solution offers both innovative functionality and flexibility.



“With more than two-thirds of all US business workers considered mobile, IT service management applications with mobile capabilities will greatly improve the adoption of self-service within enterprises,” said Rohit Gupta, BMC’s vice-president and general manager of service support.



He added that the BMC Mobility for IT Service Management makes it easier for companies to focus IT on business-critical issues, thereby greatly increasing application uptake by end users, driving enhanced productivity, and reducing the service desk’s cost-per-call.