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Follow UsBANGALORE, INDIA: Avaya, a provider in enterprise communications systems, today announced the launch of the new version of Avaya IP Office, the company’s flagship communications solution for small and medium-sized enterprises (SMEs).
The new version, Avaya IP Office Release 5 – is a software that simplifies unified communications and customer service for SMEs.
To make communications easy for small and medium-sized businesses, Avaya IP Office is now offered in six role-based solutions – tailored to roles such as “tele-worker,” “mobile worker,” and “customer service agent” – each designed to meet specific worker needs.
Using this approach, small businesses no longer have to pick from a multitude of application options, removing the complexity of choosing the right communications solution, said a press release.
“Small and medium-sized businesses require solutions that are easy to understand and use,” said Deepinder Sahni, senior vice president, AMI Partners, a research and consultancy firm specializing in the small and medium business sector.
He added, “With IP Office Release 5, Avaya has effectively incorporated simplicity into the way communications is architected, delivered and communicated. The new role-based solutions improve how business partners meet customer needs, while enhanced capabilities like expanded conferencing are especially compelling.”
Avaya has also streamlined IP Office by consolidating multiple hardware options down to a single, higher-capacity hardware platform, said the release.
It now supports 384 users per system, up from 272, extending the scalability and usefulness of an IP Office system as a business grows. Additionally, conferencing capacity has been doubled from one to two 64-party bridges.
Anthony Bartolo, vice president and general manager, Small and Medium Enterprise Communications, Avaya said that by strengthening and expanding the range of communications capabilities available to small businesses today, Avaya is giving these companies the tools necessary to compete in today’s challenging business environment.