Avaya GlobalConnect adds new options

NEW DELHI, INDIA: Avaya GlobalConnect, India’s leading enterprise business communications solutions provider today announced a strategic partnership with TIV Operations Group Inc., a leading U.S.-based firm providing telecommunications consulting services to the Hospitality Industry worldwide.

The partnership will provide an interesting option to Avaya GlobalConnect’s hospitality customers to improve their revenues by customizing guest telephone tariffs thereby creating upside revenues for the hotel while maintaining guest satisfaction.

Being one of the largest solution providers to the hotel industry in India, Avaya GlobalConnect’s in-house team of industry experts identifies requirements of the hospitality industry with changing times and feeds inputs to the technology and solutions team to craft solutions to address these requirements.

In the present scenario the hospitality industry is looking at deploying cost-effective solutions to optimize profits and maintain customer satisfaction and loyalty. The alliance with TIV Operations Group will not only achieve better RoI for the customers on the deployed solutions but also enable operational efficiency.

“As a customer responsive organization, we are always looking at ways to better serve our customers. The alliance with TIV Operations Group is a feather in our hat. We are delighted to partner with one of the world’s best hospitality advocates and hope to bring about further operational efficiencies and profits for our esteemed customers,” commented V Praveen Kumar, Avaya GlobalConnect.

Hotels throughout the world are experiencing a significant decline in telephone revenues each year. In most countries, including India, the negative trend is as much as 25 per cent per year. The decline in telephone revenues is due to the increasing availability of substitutes like mobile phones, calling cards, e-mail etc. By consulting and customization of revenue tariffs, TIV and Avaya GlobalConnect can help hoteliers improve on revenues from guest telephone usage. Increased revenues help offset the problem of declining utilization with an average increase of 43 per cent hotel. No charges are to be paid for discovery process and the implementation. Hotels will only share a pre-agreed part of the increase in revenues only. Hotel realizes immediate benefits after project launch, utilizing the global leader (TIV) in telephone revenue enhancement.

“TIV is actively engaging partnerships and marketing agreements with companies committed to bringing unparalleled service and value to the hospitality industry. Avaya GlobalConnect is one such name which stands out here in India. We hope to together make a positive difference to Avaya’s customers,” said Derek Stumfall, Vice President, Europe/India/Africa, TIV Operations Group Inc.