Atlassian acquires ThinkTilt to address the service management challenges

Team collaboration and productivity software, Atlassian, has announced the acquisition of ThinkTilt. The former is a well-known parent brand to famous products like Jira, Confluence, Bitbucket and Trello. ThinkTilt, maker of ProForma, a no-code/low-code form builder will further augment Jira.

According to the company, the builds on investments that Atlassian aims to address the service management challenges with. Used by over 700 companies, ThinkTilt helps IT empower teams in organizations to deliver great service. It also provides support to employees of the organisation, quickly. ThinkTilt's star product, ProForma is a no-code/low-code editor that supports 24 languages and 300-plus pre-built form templates. These also encapsulate customer best practices.

Edwin Wong, Head of product, IT, Atlassian states, “By integrating ProForma with Jira Service Management, teams will be able to deliver exceptional service experiences even faster. Dynamic, cascading forms only surface the relevant fields to their employees and customers. Advanced form validation capabilities allow IT to quickly collect and validate all the information they need about a request before it gets automatically fast-tracked to the right teams for resolution.”

The ThinkTilt acquisition builds on Atlassian’s investment in ITSM and ESM. It also plays a key role in furthering Atlassian’s mission to unleash the potential of every team. The launch focuses on bringing developers and IT together by helping other business teams develop services, deliver value fast and cope with the reality of remote and hybrid work.

Other acquisitions by Atlassian

Previously, the company has made several acquisitions in this space. This includes its purchase of Opsgenie for helping ops teams handle incidents faster and more efficiently. It also includes the purchase of Halp that turns team messaging apps into an internal help desk. Halp also provides a ticketing solution to employees.

Additional investments include an embedded knowledge base in Jira Service Management, powered by Confluence, more portal customization options, and the ability to democratize service management by delegating administration permissions - all designed to help IT power service management across an enterprise and enable every team to operate at high velocity.