Aspect is CIO Choice 2014 for contact center solns

BANGALORE, INDIA: Amidst 300+ CIOs from India, Aspect received an award from the Centre Of Recognition & Excellence for its superior performance in the Contact Center Solutions space.

The 2nd annual list mentions recognized brands of ICT vendors that are determined through an independent CIO voting survey, from across the country on product performance, customer satisfaction and continued customer service. It is a validation that CIOs can trust because it is ‘By the CIO and for the CIO'. It offers the CIO community an authentic aid to finding and considering the most preferred and stable products, services and solutions. Having earned the honor to wear the CIO CHOICE logo ICT vendors will be enjoying new media campaigns and amplified CIO exposure resulting in increased sales.

Sanjay Gupta, managing director, Aspect Software, India, Middle East and SAARC said: "We are extremely honored to have the Indian CIO community testify our best-of-breed contact centre offerings. With customer interaction becoming more complex and increasingly reliant on technology, Aspect has utilized its decades of expertize in understanding business and customer expectations, to develop innovative and targeted solutions which organizations can rely on. This award not only solidifies the receptiveness of the industry towards Aspect's contact center portfolio, but demonstrates the excellence that our set of solutions stands to deliver. With our Work Force Optimization (WFO) platform extended to the back-office, and a SaaS portfolio business that includes Voxeo, Qivox, Aspect Social, and the game changing Zip-wire service which is soon be launched in India, Aspect is not only back in the game, but we are starting to lead again"-

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel - through a single, seamlessly integrated software platform. As the global leader in customer engagement solutions, its unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today's top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail. This platform unifies all the conversations ensuring a consistent omni-channel customer experience each and every time. Wherever you're looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.