Aspect announces availability of Unified IP Soln

MUMBAI: Aspect Software, Inc. today announced, as part of its Unified IP

strategy, that in the fourth quarter of 2006, Aspect Unified IP will be

generally available.

The new product will include all of the features and functionality of the

current Aspect Software unified offerings — a complete contact center product

that incorporates a robust set of applications, unites inbound, outbound, and

blended multi-channel contact in a highly scalable architecture that enables

single administration of as many as 15,000 agents. Additionally, the product

enables customers to select their transport of choice — closed IP, open source

IP or traditional voice.

"Last September's merger of Aspect Communications and Concerto Software

made it possible for us to accelerate the creation of Aspect Unified IP, which

brings together the best components of three of our products — Aspect

EnsemblePro, Aspect Uniphi Suite and Aspect Enterprise Contact Server,"

said Ralph Breslauer, executive vice president of global sales and marketing at

Aspect Software.

"Most importantly, with Aspect Unified IP we are delivering on our

promise to customers to converge capabilities and reduce integration

requirements in a fashion that offers them the most choice to meet their

specific requirements."

The beta version of Aspect Unified IP 6.2, expected to be available at the

beginning of the third quarter 2006, is the next iteration of the company's

Unified IP Contact Center product line. Aspect Unified IP incorporates an

automatic call distributor (ACD), voice portal, quality management and

recording, a predictive dialer and Internet contact. It also provides unified

reporting, routing and administration functionality and hosted capabilities with

multi tenancy, while running on the customer's transport of choice.

© CyberMedia News