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Follow UsPUNE: Amdocs, a provider of software and customer management services in telecom, has announced its second development center in Gurgaon in 2007, besides plans of beefing up its Pune development center.
The Gurgaon center that will start with an initial pool of 200 people will be gradually raised to 400 and would eventually balance the overall targets in sync with Pune.
It will extend support billing and CRM areas taken care by Pune center.
Meanwhile, the company will raise its current pool of over 2300 people in Pune to 3000 in 2007.
“India has been satisfactory on mission-critical projects, delivery implementations, product development and customer support for us,” said Dov Baharav, president and CEO, who was in India today.
Indian telecom sector has also figured in its market radar and Amdocs plans to increase its penetration here to a significant level in the next two years.
“Today, 70 per cent of our business comes from North America, 23 per cent from Europe and seven per cent from the rest of the world. We have outlined emerging markets like India as our key focus areas strategically,” said Michael Matthews, chief marketing officer of Amdocs.
The company has minimal penetration here with customers like BSNL, Reliance while it has entered substantially in countries like Russia and China.
“Our next target is India and we will have to work out an apt formula around cost and technology here,” Matthews said.
While the company doesn’t intend to lose its focus on telecom vertical, BFSI and publishing are plausible areas besides consulting that would be a key part of its basket in India.
Amdocs has started in financial domain only in US and Europe so far. Baharav also doesn’t rule out acquisitions but stressed that strategic support would be a deciding factor for the same.
With the acquisition of Cramer, Amdocs claims to have the unique edge over competition in terms of pre-integrated OSS and BSS offering. He denied any notable product overlap with the acquisition.
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