Airtel leverages Cloudera solution to get insights from huge customer data

MUMBAI, INDIA: Bharti Airtel has adopted Cloudera Enterprise to build a 360-degree view of their customers in India, which will enable them to execute successful omni-channel campaigns and influence buyers.

Communications service providers (CSPs) are amongst the world’s biggest aggregators of consumer information and have to keep pace in order to gain insights into their customers’ preferences and networks.

With over 265 million customers across its India operations, Airtel faces the immense task of making sense of and leveraging huge volumes of customer and network data they collect on a daily basis, which was previously stored in multiple traditional systems built over a period of time.

Therefore, many CSPs, like Airtel, are utilizing Cloudera Enterprise to securely bring together user, network, device, business and social data to drive customer intimacy, improve network performance and drive new revenue streams.

“Cloudera’s goal is to provide a fast, easy and secure platform, built on Apache Hadoop, that enables our customers to easily build predictive models for smarter decision making. These models can then be leveraged to indicate customer churn, develop insight-driven marketing campaigns, and ultimately lead to a higher wallet share by delivering better products and services for end-customers,” said Vishal Rao, Senior Vice President, Field Operations, Cloudera.

“As part of our digital journey at Airtel, our main focus is on providing the best customer experience with our new Business Intelligence (BI) and analytics platform, powered by Cloudera. Now, we are able to gain an even greater technical edge, empowering our marketers with intelligent data and analytics to make better decisions and improve the entire customer lifecycle with customized offerings,” said Harmeen Mehta, Group CIO for Bharti Airtel Limited.

With Cloudera Enterprise now at the core of Airtel's information architecture, the massive volumes of data are in a centralized location, across formats, and available to all business users and groups, with full fidelity and security, but at a lower capital expenditure per terabyte compared to traditional data management mechanisms.