Acer launches 9x7 customer care service

BANGALORE, INDIA: Acer India has pioneered to extend their customer support service to seven days a week. 

Now customers can avail Acer customer care facility on any day of the week from 9:00am to 6:00pm. In addition to this, Acer has also augmented the spare parts supply in their service centres. 

Sudipto Ghosh, chief customer support officer, Acer India, said, “Our goal at Acer customer support is to figure out ways to ensure that Acer makes life easy, and help our customers get the maximum value from their Acer product. This initiative is designed to make it easier for customers to get their products serviced with minimum effort and inconvenience”.

Acer has taken customer care a step ahead by launching SMS updates on the status of customers’ products being serviced, thereby ensuring that customers are aware of the progress on their products.

This new initiative has been well received by the Acer service partner network across the country who see this as a key differentiator for Acer from competition and of great value to the consumer. 

Rajesh Kumar Singh, MD, VCL Infotech Ltd., one of the Acer customer support centre partners in Delhi, said, “Acer’s new initiative has definitely had a huge impact on customers. We have been witnessing a large number of walk-ins and have received very good feedback on this recently launched service. Acer has truly made life much easier ensuring 100 percent customer satisfaction.”