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A polygraph test for bad debts?

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CIOL Bureau
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ENGLEWOOD, US: New customer intelligence capabilities are being claimed to have been designed to reduce operational expenses and unpaid debts.

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By applying predictive analytics to a customer’s account data, including key factors such as payment history, CSG claims its Behavior Scoring and Analytics solution scores accounts based on each customer’s likelihood to pay outstanding bills and rank-orders the customer portfolio by risk.

The client can then better prioritize its efforts in order to maximize use of collection resources.

Clients have experienced significant business benefits by using behavior scores to improve their collection programs. A major North American cable provider that applied the solution experienced a 20 per cent decrease in bad debt as a percentage of revenue, as what CSG Systems International Inc., a provider of customer interaction management solutions, adds.

CSG’s Behavior Scoring and Analytics solution also allows clients to measure the effectiveness of the behavior scoring process and improve debt collections results in conjunction with their internal policies and practices.

CSG has announced the latest step in the roll-out of its intelligent customer interaction strategy through a new solution and partnership with Total Solution Inc. (TSI), that provides behavior scoring and related analytic services to clients in the utility and cable sectors.

“We look forward to offering CSG clients the same benefits our existing electric, gas and cable industry clients enjoy: improved collections effectiveness and reduced bad debt,” said Stephen Bona, TSI President.

Would such solutions succeed in addressing Bad Debts for organisations?