A CIO's View of the Balance Scorecard

The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results. When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve center of an enterprise.

Robert Kaplan and David Norton, the brains behind the concept, derived this novel idea of measuring business performance from financial and non-financial perspectives.

According to George Tillman,CIO, Booze Allen Hamilton - a global strategy and technology consulting firm, scorecards can be a great resource for managing the IT function.First, considerable numeric data is available to measure systems performance. Second, IT scorecards can be designed to measure end-user benefits and satisfaction.Third, scorecards can be a powerful vehicle to bridge the communication gap between IT professionals and the business customers they serve.

IT performance reports that appear in a form comparable to reports of other business functions can pffer a clearer window for businesspeople into the IT domain, particularly when it reveals corporat senior management and business unit leaders the value they receive from IT srvices.

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Source: strategy+business

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What is the Balanced Scorecard?


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