Operators are still seen to fall down when it comes to providing the right tools; they must take a more nimble approach to acting on needs and implementing solutions.

Application stores are in theory attractive to operators and provide the final piece of the smart enabler puzzle in the shape of an attractive retail distribution model for developers. From the operators’ perspective, it can help them to offer a wider range of applications and address the long tail of content, which they have failed to do in the past.

A compelling application store can help with differentiation and improve customer loyalty. There are wider ripple effects, for example consumers might upgrade to more generous data plans as their appetite for applications increases, they likewise might upgrade to higher-end smartphones in order to enjoy a better user experience for their applications.

However, in Ovum’s view an operator branded application store is an option for the few. To make a play in this space, operators need, among other things, excellent scale and reach, a developer platform and support programme and of course a strong brand.

“Mobile operators are not the only players wanting to take on the smart enabler role”, says Zoller. “Developers and other third parties can turn to device platform vendors, like Nokia, Apple, Microsoft and Google, online players that, besides many of the aforementioned also includes AOL, Yahoo! Amazon, Facebook to name a few. These players offer a number of benefits such as a large addressable market, lower levels of fragmentation with regard to the device and platform, and a trusted consumer brand.”

Operators have been slow off the mark to open their APIs and may have left it too late to make the impact they hoped in some areas. Location is a case in point. In light of GPS, cell id databases and other technologies, the operator’s network based location services are just one of many options and not necessarily the best for all applications.

“Before moving quickly, operators need to identify which enablers offer them most opportunity to differentiate as well as generate new revenues”, concludes Zoller.