BANGALORE, INDIA: CEOs and CTOs of technology companies are on an unfulfilled mission.

While the quest for innovations in the stream of IT development continues in an uninterrupted manner, there are innumerable challenges in the other end of spectrum viz., IT maintenance and the need to ensure customer satisfaction, seamlessly.

Also Read: Streamline IT management with virtualization

Despite the increase in system efficiency and skill-levels of knowledge workers, the problems in IT maintenance continue to loom. The biggest setback of this is that it could have an impact on continued business, even in the case of key accounts and ultimately affect the top-line.

IT maintenance problems could prove to be a setback to the outsourcing business model. Some of the common problems include delay in tracking issues to closure, having to use excessive bandwidth, deputing additional and experienced resources, security and vulnerability constraints and a break-down in day-to-day operations.

Apart from affecting future business prospects, this could tarnish your company’s image in the market.

What is Automated Managed Services?
Automated Managed Services(AMS) is the one-stop-solution that addresses the crucial problem of any industry that uses IT solutions. They involve taking care of entire IT maintenance remotely and through a web platform.

Managed services take away all the constraints in IT maintenance; be it money or man-power or timelines. Irrespective of whom your customer employs: (be it tech-savy or non tech-savy professionals), their maintenance needs are taken care at a minimal cost and at a much faster phase than in the past.

How does one procure it?
AMS services are provided by vendors specialising in making and distributing IT automation licenses. Purchasing a license, installing and renewing it periodically ensure that the vendor takes care of IT maintenance at his office; irrespective of the location of your office where there is a problem.

The convenience of using this service is that it does not involve the time of your key-resources and you will only need to deploy a minimal fraction of the present workforce engaged in maintenance related activities.

In the case of smaller companies and SME’s the numbers could be still restricted, depending on the requirements.

Promising returns
Instead of paying a monthly emolument to every resource engaged by your vendor currently, you end up paying only for the issues that they track to closure. And they do all this without taking up your office space or much of your IT manager’s time.

Sending periodical reports or patches to clients, advising them on upgradation, alerting and doing away with virus infections and any issues relate to IT maintenance would be their responsibilities.