State instances where your work helped your client to witness a noticeable difference in its handling an issue?

One example, which I often quote, is that of a large insurance company which shall remain nameless. This company typically took three to four weeks to process a plan, which was a lot. Through the business process analysis we looked at it and brought down this time to just three days. Again, initially the process was costing about $150 and we got it down to about $35. Now, what it did was that it brought down the turnaround time to just about 4 days, increased retention rates, the cost of new customer acquisition came down dramatically and led to significant increase of market revenue.


How strategic is India in IDS SCHEER's radar?

I would say very strategic. In 2007, we have put a lot of focus on BRIC (Brazil, Russia, China, India) countries and India is strategic for two reasons. One — it is such a growing economy and going to be the fifth largest economy in the world soon and the market size is huge. Secondly, we want to build the center of excellence in India.