IRVINE, CALIF.: Zeacom, a provider of Unified Communications and contact center software for small-to-medium-sized enterprises, today introduced the Zeacom Gateway for Microsoft Office Communications Server (OCS).

Microsoft OCS empowers an enterprise to communicate seamlessly across and outside the business from one desktop application, and from any Microsoft Office application. It gives end-users many different ways to communicate directly from the context of their task by integrating into other Microsoft applications. For example, customer service representatives could save tremendous amounts of time by using “click-to-dial” directly from MS Outlook. Also of note, is that Microsoft OCS integrates with most databases, CRM and workforce management applications with off-the-shelf, easy to integrate modules, said a press release.

Ernie Wallerstein, Zeacom president,, advised that “Zeacom and Microsoft – through the Zeacom Gateway for Microsoft OCS – form the perfect marriage of cost-effectiveness and communications for today’s small business. Zeacom software empowers enterprises to maximize the investment value in their current telephony infrastructure and equipment, and provides them with the essential communications tools that are presently missing in their communications framework.”

" By leveraging Zeacom Gateway for Microsoft OCS, employees instantly gain access to the most advanced Unified Communications solutions available. We provide users with the simple access to OCS; with Zeacom, users have the seamless, integrated access to manage their desktop phone via OCS,” he added.

Industry analysts, such as Infonetics Research, predict a rise in SMB spending on Unified Communications software across almost all vertical markets over the next few years. What is important to note, is that Zeacom Communications Center software has not only fueled a significant rise in demand for its own products and services, but has also facilitated a higher understanding of how Unified Communications provide cost-conscious small-to-medium sized businesses with a significant competitive advantage, the release added.