STOCKHOLM, Sweden: The SMB market faces the same challenges, but often lack the financial means of large enterprises in managing the escalating complexity of today's IT environment. Populating the service desk is not always a viable option for small and medium-sized businesses when assisting the end-user with technical support.

With this in mind Tific, a leading provider of second generation support automation and self service solutions, has designed Tific Helpdesk Booster - a support solution that provides support technicians with actionable end-user computer information in real-time.

With Tific Helpdesk Booster, support technicians can bypass the manual gathering of information which on average represents 15-20 percent of the incident handling time.

Tific Helpdesk Booster is a Software as a Service solution (SaaS) which makes it fast and easy to get started with and requires no maintenance. The solution will also add substantial value to larger enterprises as their service desks often lack easy access to the information that the solution provides.

Tific Helpdesk Booster is designed for ease of use as it requires no implementation and can be downloaded at the Tific website. Downloads initiate with a 30-day free trial period and an option of extending the use at the low price of $99 per support analyst and month after the trial period has expired. Tific Helpdesk Booster is based on the market leading second generation support automation platform, the Tific Automation Platform that has been deployed to millions of users in global markets.