MUMBAI, INDIA: Top Indian software-services firm Tata Consultancy Services (TCS) today said that it has signed a five-year contract with Malaysia Airlines (MAS).

The partnership is the part of MAS’ strategic IT outsourcing programme to transform the IT operations of the airlines, as part of MAS’ Business Transformation Plan (BTP2) to deliver seamless internal customer experience, , the companies said in a statement.

MAS chief information officer, Faridah Abdul Rahman  said this is in line with BTP2 to align the role of IT to the airline’s P&L.

“One of the key initiatives include fine-tuning our IT outsourcing strategy to deliver the required business results at lower cost. At the same time, we will continue to work with our key vendors to maximize service delivery and to pro-actively address other business requirements,” she added. “TCS offers innovative value proposition to enable us to meet our requirements. The proven track record of TCS with other leading global airlines made them a logical choice to be our partner.”

TCS said it will undertake IT infrastructure management of MAS’ data centers, IT networks and IT security. TCS will also set up an ITIL V3 compliant service management organization under a unique ‘Build, Operate and Transfer’ methodology for MAS.

Vish Iyer, Head of TCS Asia Pacific said, “TCS has established a strong reputation for providing our clients with certainty of outcome in our service delivery which is aligned with their strategic objectives. We are delighted to partner with Malaysia Airlines and will leverage our expertise and best practices to help them achieve their strategic business transformation objectives, enabling them to capture the growth in the global aviation market.”
Financial details of the contract were not disclosed.