TCS Maharashtra launch citizen service

MUMBAI, INDIA: Tata Consultancy Services, India's leading IT services, business solutions and outsourcing firm and the Government of Maharashtra announced that the two parties had formed a joint-venture to launch Internet-based, online citizen services in the state through the Maharahstra Online.

The Maharashtra Online portal will be a ‘one-stop-shop' with end-to-end online processing and delivery of any citizen’s request for services by the respective authorities at state, district and Taluka level headquarters, said a press release.

The JV plans to roll out around 40 citizen services across 15 departments in the first year of operations and eventually increase this to 300 different services. The same will be available in Marathi and English languages, the release said.

The citizen service portal (www.Mahaonline.gov.in) would be integrated at the back-end with DigiGOV, a framework solution developed by TCS. This would provide an electronic gateway into the State Government’s portfolio of services to citizens and businesses.

Ashok Chavan, Chief Minister of Maharashtra, said “The launch of Mahaonline will help the government administration become more efficient and transparent.Citizens will have easy access of information and services through the portal which will have user friendly features. Additionally call centers will be set up to provide information on government services. All these initiatives will propel Maharashtara’s position in eGovernance initiatives in the country.”

N Chandrasekaran, CEO and MD, Tata Consultancy Services, said, “TCS will help the Government of Maharashtra realize its vision to provide integrated services to the citizens through use of information and communication technologies to enhance speed, convenience, transparency for users.”

He added that Maharashtra Online is a unique project that integrates the front end citizen portal with back end DigiGOV making it the first of its kind on this scale by any state Government in India.

Maharashtra Online would be a 10 year JV with TCS holding 74 per cent equity and the Government of Maharashtra holding 26 per cent. The project will be rolled out on the current IT infrastructure of the state Government.

The JV would also provide DigiGOV framework for increasing the intra office efficiencies across the state administration. In phase one, all departments of the state secretariat will convert paper files into e-files, create processes, and track the file till decision making is completed on a real time basis. This has the potential to reduce the number of steps and time needed to process requests.

The DigiGOV solution also provides a Dashboard to the senior management to keep a tab on the efficiency in decision making and quality of decision making in addition to monitoring of pace of processing through use of inbuilt alert systems and reports.

This would lead to integration and seamless exchange of information across departments on a need to know basis with decision support system, the release added.

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