Microsoft technical support center turns five

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Microsoft technical support center turns five

It has contributed greatly to the Indian services industry, by moving it up the value chain in terms of people, capabilities and creditability

Monday, October 13, 2008

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BANGALORE,INDIA: Microsoft's Global Technical Support Center (GTSC) India, today announced that it has completed five years of operations in the country.

The India GTSC was set up in October 2003 and was started by supporting only the America customers, but today it has a truly global footprint working with Microsoft's enterprise customers in America, Europe, ANZ and India, said a press release.

It has contributed greatly to the Indian services industry, by moving it up the value chain in terms of people, capabilities and creditability.

It stated that the India GTSC is considered to be one of the largest sites outside of the Americas today, and also the only site that works with enterprise customers from multiple regions, thereby giving the global business an advantage in evaluating new practices that provide further value to the customers and partners globally.

The theme for the 5-year celebrations was 'My Pride', which centered on the unique value that every engineer brings to the India GTSC business, the release added.

Marlene Warder, vice president, commercial technical support, Microsoft CSS, said, "Microsoft India GTSC has been creating waves, being the face of Microsoft to many of our customers and partners, we are proud of the results being delivered here. India GTSC has not just met business expectations, but has grown to become one of our most valued units - consistently and successfully helping grow our partners' businesses globally."

According to Sashi Kumar, general manager, Microsoft India GTSC, the company "focused on three key areas of impact, people, technology and business excellence. This is core to what we do and we constantly look for ways to improve and impact the global business along these lines."

He added that the support and commitment of the global stakeholders led to the achievement.

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