NOIDA, INDIA:HCL Technologies Ltd. (HCL), a provider in IT services, today announced that it will provide IT application and infrastructure operations management for Dr Pepper Snapple Group, a producer of flavored beverages.

DPS would become HCL's anchor service desk customer at HCL's Raleigh, N.C. global services delivery facility, said a press release.

"After evaluating a number of global service providers, we selected HCL due to the strong team and comprehensive technical solution tailored to our business needs. With its Axon acquisition, HCL also offers deep SAP capabilities, an area of importance to us," said Virginia Guthrie, CIO and senior vice president of information technology for Dr Pepper Snapple Group.

DPS would leverage HCL's Integrated Operations and Management Center (IOMC) approach to ensure that the applications and infrastructure teams work out of the same facility to reduce silos and improve technology-enabled services and solutions.

The five-year engagement will assist DPS in the following areas: application support and maintenance, end-user computing, integrated service desk and network management, said the release. "Our main objective in working with DPS is to help the company achieve its business-aligned IT goals and increase the value of IT to the business," said Shami Khorana, president, HCL America.

"With a world-class customer like DPS, we continue to expand our leadership in our Consumer Packaged Goods Vertical and bring on new staff at our new facility in North Carolina."

HCL would also deliver managed print services for DPS through HCL's partnership with Xerox, added the release.