Black Book names Integreon top KPO provider

MUMBAI: Integreon, a provider of knowledge process outsourcing (KPO) services, announced on Wednesday that it won the overall top ranking in KPO for the fourth consecutive year by the Black Book of Outsourcing, a widely recognized survey of customer views of global outsourcing providers.

The annual report is published by Brown-Wilson Group, a Data Monitor company.

Integreon is distinctly honored in 2009 as the only provider to receive Top-5 rankings across all three KPO categories that Black Book rates: research KPO, legal KPO, and document KPO, said a press release.

In addition to these specific categories, Integreon was the overall top ranked provider for end-to-end KPO services including research and analytics, document services, legal and discovery services and business support services, said a press release.

The 2009 survey also marks the third consecutive year for Integreon to be ranked among the overall Top-50 Best Managed Global Outsourcers, which places the company in the top one percent of nearly five thousand global outsourcing suppliers.

Integreon has additionally been recognized by Frost & Sullivan as the industry’s overall top knowledge process outsourcer and been awarded the 2009 Frost & Sullivan Award for “Excellence in Knowledge Process Outsourcing (KPO)”.

Integreon CEO Liam Brown said, “Integreon’s top ranking by both analyst firms validates our continuing attention to customer service, the range of KPO services we offer our customers, and our on-going focus on continuous improvement. This unmatched recognition also highlights the quality of our services across the full spectrum of research, legal and document categories of KPO.

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