Infosys BPO wins awards from US

BANGALORE, INDIA: Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that it has received two awards at SSON's (Shared Services & Outsourcing Network) 2010 North American Shared Services Excellence Awards.

Infosys BPO along with its clients McClatchy and P&G were adjudged winner and runner-up and respectively under the category 'Best New Outsourced Services Delivery (under 3 years)' at the award ceremony held at Orlando, Florida, recently, said a press release.

SSON's annual Shared Services Excellence Awards honour, recognize and promote both captive and outsourced shared services that demonstrate winning practices. These awards are the industry's benchmark in terms of best practice and business excellence, said Infosys BPO.

The parameters for selection included strategy, people, culture and change management, innovation, automation, relationship management and customer service, governance and future strategic direction, said the release.

Patrick Arlequeeuw, vice president R&D, Product Supply and Customer Business Development Services for P&G's Global Business Services commented, "This is a recognition we can be proud of. I know that the participating companies are top-notch in their fields and the selection process is very competitive."

Ritesh Idnani, COO, Infosys BPO, said this is a significant honour, given that the awards are open to end-users as well as captives and outsourced shared services organizations from all countries. “The award is a validation of our continued focus on operational excellence and our sustained efforts to drive innovation and transformation for our clients,” he added.

SSON's annual Shared Services Excellence Awards were a part of the 14th Annual North American Shared Services & Outsourcing Week, an event attended by over 900 leaders in the shared services and outsourcing industry.

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