KPO fastest growing vertical for Syntel

KPO fastest growing vertical for Syntel

Keshav R. Murugesh, president & chief operating officer of Syntel India says KPO is a key revenue driver posting a 155 percent year-over-year growth

Manu Sharma

Thursday, August 14, 2008

CIOL: Syntel has been in the list of Global Services 100 list? How important is this achievement to the company?
KM: We are honoured that Global Services and neoIT chose Syntel as one of the world's top technology providers. Syntel is dedicated to delivering flexible solutions and innovative uses of technology to its clients that help them remain at the forefront of their industries and operate in their businesses more efficiently. It’s encouraging to know that Syntel’s business model has gained broad acceptance as an effective and well-proven method of providing innovation to businesses. This ranking is a testament to the great value Syntel delivers to our clients.

CIOL: Where do you see Syntel emerging by 2012?
KM: We continue to invest into the five-year plan strategy. The plan calls for Syntel to be positioned as a business partner as opposed to as a vendor. We like to position ourselves with our clients as Nimble, Flexible

and Right sized as opposed to a giant unresponsive firm. Forrester recently said of us; “Small enough to listen, big enough to deliver.”

Physical Infrastructure: We are developing our own campuses in Pune and Chennai. This is about 110 acres of SEZ facility. We are investing in the best-of-class technology and infrastructure. The campus strategy allows us to cater to our rapid sequential growth and meet the specific needs of our clients.

People Infrastructure: We have invested heavily in consolidating and deep rooting of all our talent initiatives, providing coverage across the entire talent life-cycle. These include a focused effort in ingraining our “growth from within” philosophy, with targeted programs to address the needs of specific talent levels in the organization. These investments continue to provide pay-offs in the form of lower than industry average employee attrition and increased client wallet-share and contract renewals.

Geographical expansion: Syntel continues to invest into the expansion of its sales infrastructure in North America and in Continental Europe. This is through front-end staff expansion and expansion in office bases. We are also looking at the EMEA (Middle East & Asia) region and the APAC region to finalize our entry strategy in these regions.

Innovation Labs: In line with our mission, Syntel has invested in Client-Focused, Collaborative Innovation Strategies and establish the R&D division, a Strategic Business Unit, to provide best-of-breed services to our customers to address their needs. Our R&D division initially plans to focus on few broad technology categories e.g. Proprietary technologies, Devices/ Embedded systems, Tools and Products, Open source and Methodologies/ Frameworks. Our R&D division will work closely with different verticals and support organizations within Syntel to foster better talent management, reduce time-to market of new offerings and services as well as support business development.

We continue to position ourselves to achieve a greater percentage of our revenues and growth through outsourcing, including BPO. We work with clients to develop and deliver business process innovations that transform their businesses or deliver higher performance levels at lower costs. Each of our BPO businesses provides function-specific or industry-specific business services to multiple clients on an outsourced basis through standard operating models. Some of our BPO businesses offer services to clients across many industries, while others offer services only to clients in a specific industry.

We have aggressive growth plans at our Indian Delivery Centre and believe this will be sufficient to cater to potential increases in the number of staff over time. Syntel currently has over 3,500 BPO employees working in different areas of capital market operations. The majority of these have been recruited specifically to service individual clients, as that is the business model we adopt for each BPO contract. We typically do not maintain a pool of unassigned generalist resources, because we find they do not meet clients’ process-specific needs.

Our current plans anticipate growing our BPO capacity in India to between 10,000 and 15,000 seats within the next three to five years. This will be achieved through a multi-centre strategy, which envisages centers across at least two cities in India and more than one centre in each city, thus providing centre level and city level redundancy.

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ninad pawar said on 6/7/2011 1:25:38 PM:
sir i am lokking for a job in ur company but i did my engineering in mechanical stream having backlogs so can i get a job in kpo or some othe r process

to ninad pawar

shweta said on 5/12/2011 2:56:18 PM:
''REALY HOW STRANGE BUILDING''

to shweta

Sayuj Banerjee said on 11/25/2010 1:41:57 PM:
I think knowledge process outsourcing has a great role to play in tomorrow’s business. This is because KPO involves specialization in particular fields like accounting, market research and law, and it is required as a cost saving measure in conducting business. KPO sector has branched out to so many fields because of the increase in number of well skilled and English speaking graduates. There are numerous MBA institutes, law schools and other colleges which produce a large number of graduates, capable of working in the KPOs. Now India produces more than 80,000 well qualified, and English speaking law graduates, who can satisfy the manpower requirement of the LPOs or legal KPOs in India. Sayuj Banerjee http://www.sddglobal.com

to Sayuj Banerjee

ketan Tari said on 9/8/2010 10:26:08 AM:
Hi,I am Ketan currently working with Maersk global service centre from last 1 yrs. If any openings let me know Ketan Tari- 8898914005

to ketan Tari

Vinod dhanve. said on 8/5/2010 10:43:35 PM:
Hi, I am vinod currently working with kpo Merlion conversion labs from 5 yrs. If any openings let me know vinod dhanve 9657825796

to Vinod dhanve.

Vishal said on 5/18/2010 11:45:36 AM:
I am graduate in B.com stream, I would like to work with you.

to Vishal

Vishal said on 5/18/2010 11:45:25 AM:
I am graduate in B.com stream, I would like to work with you.

to Vishal

Shilpa Patil said on 4/17/2010 7:47:28 PM:
Hi,I am Shilpa currently working with Maersk global service centre from last 3 yrs. If any openings let me know Shilpa Malipatil 9967924129

to Shilpa Patil

vikram said on 11/11/2009 5:35:27 PM:
Hi I am Vikram now currently i am working with icici bank as a mis execuetive from last 2 yrs. if any opening let me know Vikram lotekar 9969399029

to vikram

mangesh khodke said on 3/17/2009 12:52:38 PM:
i am mangesh i am commerce graduate from mumbai university currently working in brokerage firm if any opning let me know.

to mangesh khodke

Rajesh Suvarna said on 3/16/2009 11:04:41 AM:
I Am Rajesh Suvarna, I have started studieng CFA, I would like to join in KPO industry, if do you have any opening pls let me know Thank You

to Rajesh Suvarna

bhushan said on 12/5/2008 1:22:16 PM:
i want job for back office i am gradute B.A

to bhushan

Sujit said on 11/10/2008 5:59:26 PM:
I am working in Share Broking Co from last 3yrs.Plz let me know KPO openings in your company.

to Sujit

Silpishree Jena said on 10/23/2008 3:35:32 PM:
Hi am Silpishree Jena. I have been working in a software company in Bangalore. But as we dont have proper live projects which is affecting the pay. I want to look for a change of job for a while. So could you suggest for some KPO openings in your company?

to Silpishree Jena

rahul kulkarni said on 10/15/2008 11:50:36 AM:
I am a grduate and a lead auditor in quality management system ISO 9001:2000, wish to apply to SYNTEL KPO, pl. let me know about openings

to rahul kulkarni

SHREYA said on 10/14/2008 8:58:43 PM:
I am seARCHIMG JOB IN SYNTEL.i have completed my MBA Finance .

to SHREYA

kalpana said on 9/4/2008 11:58:59 AM:
Watch out GENPACT...

to kalpana

peters said on 9/4/2008 11:57:34 AM:
Good coverage on a KPO firm

to peters

bhumika said on 8/19/2008 11:22:34 AM:
KPO a long way to go in India

to bhumika

manikanth said on 8/19/2008 11:21:24 AM:
Quite an elobrate interview of keshav

to manikanth