MUMBAI, INDIA: A new offering by Hexaware is claimed to ensure 20 per cent to 30 per cent additional cost savings for consumers over the traditional dedicated offshore support model. The challenging macro economic conditions and demand for flexible pricing are the key drivers for this shared service delivery model.
Also, consumption based pricing, improved flexibility, rapid scalability and better predictability over IT expenditure is the other benefits for consumers, says the company.

As a press release shares, Hexaware Technologies has announced the launch of a new service offering – ERP Shared Services Support. Through this 24x7 service offering, Hexaware will provide maintenance and support services for ERP applications including SAP, PeopleSoft and Oracle E- Business Suite using a common pool of highly skilled consultants. In addition to a 100 per cent utilization of resources, this alternative delivery model will also provide demand based pricing flexibility, scalability of services and predictability of IT expenditure for the customers. 

The ERP Application Support and Maintenance (ASM) usually involve a dedicated team of highly skilled resources who are specialized in a functional area or an ERP product. The variability in the workload for support teams results in customers engaging high cost specialists on need basis thus resulting in an increased Total Cost of Ownership (TCO). Given the challenging macro economic conditions, customers are increasingly further demanding productivity improvement and cost saving measures. 

Hexaware will also offer its IP based services in the ERP space like data masking, customization analysis, data migration services as value added top-up services. 
Moorthi Chokkanathan, Global Head – Enterprise Solutions, Hexaware Technologies Ltd. said, “Our ERP-Shared Services solutions will effectively address the need for savings ensuring a 20 per cent to 30 per cent cost saving over and above the traditional offshore based support models. Consumption based pricing will ensure customers derive complete value for money while paying per use and benefiting from the shared resource pool.  Ensuring data security and privacy is of prime concern for us at Hexaware and therefore special tools and processes have been put in place to ensure total security and privacy of client application and data.”