NEW DELHI, INDIA: Aggregate revenues of IT-BPO sector were expected to reach $60 billion (including domestic revenues, excluding hardware) by FY 09. Export revenues growth for the Indian IT-BPO industry (excluding domestic market and hardware exports) had been pegged at 16-17 percent in FY09 and clock revenues of $47 billion in 2008-09.

These were the findings of NASSCOM's, premier trade body and 'voice' of the Indian IT-BPO industry, report on the performance for FY 2008-09 for the Indian IT software and services sector that was released recently.

Ganesh Natarajan, chairman, NASSCOM and Global CEO, Zensar Technologies, said, "2008-09 has been challenging for economies across the globe, however the Indian IT-BPO industry has exhibited a balanced growth. The Indian IT-BPO industry is a major contributor to the economy and has a multiplier effect in terms of export earnings, investment, employment and overall economic and social development. We are hopeful that the government will continue to recognise the contribution of this sector and will stimulate investor confidence and growth by extending fiscal incentives to this industry and boosting domestic IT spend through the allocated IT budgets."

"We have seen Europe, Asia Pacific and rest of the world grow more than US, reaffirming geographical diversification as an encouraging trend for this industry. In the last year we have seen an increase in the global footprint of the Indian industry, which now has over 400 delivery centres across 52 countries. This strategy of geographical diversification will also help the industry take forward its competitive edge.

In the next 20-24 months, we see a strong focus by organisations on productivity, benchmarking, and enhanced operational efficiencies. From a customers' point of view, the focus will remain on consolidation, integration and regulation – all of which will drive newer business opportunities for the industry."
 
Som Mittal, president, NASSCOM, said "Due to our strong fundamentals and as a derivative of the value we add to our global customers, the Indian industry will continue to grow inspite of global slowdown. Besides cost savings, customers derive great value from transformation of processes, access to critical resources, quality trained workforce and reduced reaction time, from the Indian industry."