The program involved replacing and decommissioning 11 major life and pension administration systems, hundreds of peripheral systems and migrating more than four million policies and customer records, across multiple brands and product lines into TCS BaNCS Insurance.

“This move forms part of the Phoenix Group’s strategy to be recognised as the industry solution for the safe, innovative and profitable decommissioning of closed life funds - by maximising economies of scale and generating capital efficiencies through operational improvements. This transformation project will streamline services to improve the experience for our customers and we are delighted with the way TCS and Diligenta have ensured its smooth delivery,” said Tony Kassimiotis, managing director, Phoenix Group.

Suresh Menon, CEO of Diligenta said, “This project not only demonstrates our growing stature in the UK but reinforces our leadership as a utility provider to the Life and Pensions segment of the UK Insurance industry. Close collaboration was the key element of this landmark engagement, as Phoenix, Diligenta and TCS teams worked across regions and time zones to make this program a reality.”