BANGALORE, INDIA: Identifying an IT solution for your organization is just the tip of the iceberg, actually deploying it and making it work is what comprises the bulk of the mass. And this is where IT specialists step in to own up the process and carry it to its logical conclusion. We sought the views of some of the key IT implementation partners across India on the pitfalls they think implementing companies should avoid.

There seemed to be unanimity amongst the respondents that managing disparate teams comprising of the implementing company, service providers and their own IT teams was the biggest challenge they face while deploying projects at the customers' end. Another part of this challenge was to ensure smooth communication amongst the teams involved to maintain compliance to common objectives and in meeting the deadlines. It was sometimes difficult to get people with the right skills to work on a project. And wherever these practices were in place, the age-old problem of attrition seemed to raise its head.

This issue stood apart as the strongest reasons for project delays. Successful project heads take special care that their team composition is a judicious mix of youth and experience. So, in case you have an unusual exodus of the younger staff, such an arrangement ensures that you have anchors to fall back on. Another set of issues concerned the IT infrastructure at the customers' site. There could be issues as simple as having the right desktops in place to servers, storage devices, switches, routers, etc in the datacenter.

Sometimes, external teams face stiff resistance from the in-house teams in their daily tasks as the latter in all probability get edgy about their own jobs and see external teams more of a threat than as a partner. This issue coupled with the lack of knowledge about a new technology is probably the reason why system admins are also less forthcoming on sharing information about their networks.

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