Ever since the launch of direct operations in April 2008, Toshiba has been steadily scaling up its service infrastructure across India. Before the direct operations were started, the company had 10 service centers. Today the number is 58. In addition to technical capabilities, these service centers are also equipped to extend to prospective clients. The customers can get connected with the round-the-week call center by dialing two toll-free numbers—1800-11-8674 & 1800-200-8674 – between 8am to 10pm.

Strategically located next door to North Campus the center can cater to students and staff members of Delhi University as prospective clients. Prem Kumar Tirumani, a student, who has been living in Delhi University and owes Toshiba laptop said, “I have one Toshiba laptop I had to get repaired, but I was never able to get to it I generally go to Laptop Netbook World at Nehru Place. It is really convenient to know that I don't have to travel so much and I can get it repaired it in Kamla Nagar itself.”

The existence of this center makes good business sense. This is because prior to its opening, a Toshiba's service infrastructure was barely visible in this region the North-western region of Delhi. Company personnels revealed that the company will continue to expand its footprint in other regions as well. Toshiba is looking at establishing 100 service centers across country by the end of 2010.