NEW DELHI, INDIA: HCL has provided technology to equip the police force to access automated information that travels faster helping the police to reach crime scene immediately.

Union Minister Shivraj Patil and Lt Governor of Delhi Tajendra Khanna inaugurated the new Central Police Control Room in Delhi.

The control room consists of the state-of-art multimedia contact centre. The modern control room can also track all PCR vans fitted with GPS devices and coordinate their movements.    

HCL modernized the police control room through information and communication technology (ICT). It studied the requirements of the law and order enforcing agencies in major metros and found out that they receive a large number of calls related to information, complaints, distress, VIP movements, etc which are handled manually.

HCL realized that to improve the communication link between the callers and the police force, it would need to set up an automated solution.

According to George Paul, Executive VP, HCL, “Today with the increasing threat perception and the need to protect lives and secure infrastructure, effective utilization of ICT for information enablement and empowering police services is an area of key importance. HCL is pleased to be a part of this initiative as we extend our support to the police department for securing and guarding lives of the citizens.” 

The Dial 100 solution contains Calling Line Identification (CLI) and Direct Inward Dialling (DID) to help in identification and routing. It also provides connectivity to mobile PCR vans through two-way radios/GPRS. The Dial 100 solution automated the existing police control rooms.

It helped in round-the-clock availability, proper dissemination of information, immediate responses to calls, online links with emergency services and, in turn, increased the efficiency of the organization. It allows conferencing facilities with other emergency services.

It will help to reduce the number of hoax calls police department gets and provide connectivity to the missing persons and vehicles databases.

It also provides customized reporting of call center performances. The solutions have been successfully rolled out in 22 cities across India; this includes metros like Chennai, Bengaluru and Hyderabad.

It is responsible for maintaining law and order, and preventing and detecting crimes.