KOLKATA, INDIA: With virus attacks becoming a common occurrence in all consumer segments, data theft has emerged as a growing concern for enterprises while solutions in this space are scanty.

Chabria Infotech has recently come up with packages for data security and theft prevention besides extending after-sales software support to its clients and end-user customers through the remote support utility extension.

"Data theft and leakage are some of the biggest issues that have come up recently. With virus attacks becoming a persistent problem for every consumer segment, SMBs as well as enterprises are having serious issues with data theft. Thus, a completely new product and services vertical has emerged with Trend Micro and Symantec offering diversified solutions to counter this problem," said Hemant Chabria, CEO, Chabria Infotech.

Chabria Infotech has recently launched an assistance support team, which logs into the computer of the customer, scans the system and administers the host servers. After this process, the problem is identified and effective solutions are given online.

The support personnel are not required to visit the client in person. However, configuration changes in the customer's computer need to be made and additional software for the client-host service installed to have this support utility.

"In most cases, whenever a customer has a software problem with his computer, mostly due to virus attacks and spyware sieges, we have to push our technical support personnel to resolve the issue which takes a lot of time. Thus, we have come up with a remote assistance team to save time and solve customer problems quickly," Chabria concluded.

Chabria Infotech has tied up with Trend Micro and F-Secure on security products, namely anti-virus, and has now extended its product portfolio to data management and loss-prevention services too. The company is also looking for more vendor collaborations for data-management products and services.

Since the USB is the most common way to steal data, preventing the misuse of USB has developed as a major drive, particularly in the enterprise segment across the country.

"So far there has been software and Internet downloads to prevent data leakage. There was no protection available to safeguard USB ports except to block them manually. Now, 'fingerprinting' and 'lock' techniques have been launched which saves the data and prevents any leakage or misuse. With these technologies sweeping in the market, enterprises are now demanding 'batch file conversions' on a regular basis for data-protection and the demand is rapidly increasing in the market," Chabria added.